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rfxcel Serialization Implementation Plan (Full Interview)

Learn more about rfxcel’s serialization implementation plan:

About the speakers:

Rose Campasano, Vice President of Professional Services at rfxcel, is a collaborative leader with over 20 years of IT leadership experience encompassing infrastructure, applications, and business processes. She focuses on nurturing long-lasting, trusted partnerships with rfxcel clients and their integration partners.  She excels at employee motivation and coaching demonstrated by a high performing team.

Herb Wong, Vice President of Marketing at rfxcel, is responsible for defining the rfxcel product roadmap and marketing strategy. He also ensures the coordination of rfxcel’s marketing message and product offering and provides leads and collateral for Sales team members.

Rose and Herb talk about the rfxcel Serialization Implementation Plan, how it is structured, configured, and implemented. By utilizing industry best practices, and understanding the needs of the clients, Rose implements rfxcel’s end-to-end traceability solution with a full-service approach and mindset.

Rose looks at validation from an auditor’s perspective which enables her to gain insight into the best practices. This approach minimizes risks of not having a good validation plan, a method which she coaches the rest of her team. rfxcel has a global Professional Service team structured by technical project managers who are responsible for a full project plan, and IT professionals who look at customer’s partner connections and integrations.

“We want our customers to recognize that we have a tremendous amount of integrity in what we do and we are there through every step of the process. We at rfxcel understand the importance of validation and qualification for pharmaceutical companies. It is important to understand how the relationship between trading partners and who is the owner of that relationship. Once we understand the structure of those relationships, it helps us understand how to configure our customer’s system.” says Rose.

On the first day of any onboarding kickoff, we make sure we understand your business plan to start a new or build on the existing implementation process of your company. Since we’ve been doing this for so many implementations over the last fourteen years, we have a standard set of documentation, templates, that we’re using. We have a set of user requirements that are well defined for the industry and make the implementation process seamless. At the kickoff meeting we’re already bringing you a development system that looks like yours, a system already ready for you. We have recipes already built in for the serialization. This approach ensures customers to know the implementation roadmap, what to expect and how rfxcel will support them in every step of the road.

rfxcel Serialization Implementation Plan is easily configured according to your specific needs and demands. Our team is with you through every step of the process and we offer support during the entire time you are using our services. To help you get a detailed idea of our Serialization Implementation Plan, we have segmented this interview and discussed our Plan in 8 segments:

  1. Have an Implementation Serialization Plan with rfxcel
  2. Serialization Implementation Plan based on Audit Needs
  3. Serialization Implementation Team from Start to Finish
  4. Global Serialization Implementation Team for Global Customers
  5. A Serialization Solution Provider Focused on the Long Term Relationship
  6. Common Challenges in Serialization Implementations
  7. Implementation kick off with rfxcel
  8. Switching Serialization Providers